Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

The "Sticker Pack" and the "A to Z supplement Guide" are non- refundable nor exchangeable.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging new condition. You’ll also need the receipt or proof of purchase.

To start a return, you can follow the instruction below:

1. Log in to your account:

    1. In the Email field, enter your email address, and then click Continue.

    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If you don't have an account, please click here

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@maybliss.la.

For returns within the USA - a free return label will be provided

For returns outside of the USA - we will ask you to pay for the return label.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or digital items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Since we don't have a presence in Europe, You will be charged for the return label.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@maybliss.la.